LB
Terms & Conditions
Placing an Order
Want to order but not sure how?
Here are all the possible ways you can order!
Shop our items via our website and we will get in touch with you on the email provided.
You can Whatsapp us on our Whatsapp Business number listed below and simply place your order - please note that we are only responsive during work hours listed below.
Get in touch with us through our DM's on Instagram @lushbodyclothing, or
Send us a message on Facebook.
All social media accounts are linked below, feel free to follow and help us grow our community.
Whatsapp Business: 083 282 7732
The Order
Once you have decided on your items and method of ordering, please be sure to consult our size chart if you have any uncertainty in terms of sizing.
How long will the order take?
All orders take 3-7 working days to be handcrafted specifically for you.
Certain items are available immediately depending on the availability of stock.
Please note that no item will be put into manufacturing unless the payment has been received.
Payment
Electronic payments are preferred but the option is available for you to drop the amount off, in cash, at the respective location in the areas listed below. Please note that your order will only be manufactured once we have received payment.
Please note that no item will be available for collection unless the money has reflected on our side.
Banking Details:
Bank: Nedbank
Account: Cheque
Account Holder: Ms D Gericke
Reference: Lush *insert order reference*
Account Number: 1138510580
Branch Code: 101318
The number for Notification of Payment: 083 282 7732
Collection & Delivery
Should you choose to collect your items you have the following options in terms of collection periods:
Sherwood
Mon-Fri collections 09:00 - 17:00
Saturday collections 09:00 - 10:30
Please note that all collections should be arranged prior via our Whatsapp Business account or email confirmation.
Should you choose to have your items delivered please see our delivery options below:
LOCAL DELIVERY (Port Elizabeth, Eastern Cape)
R50 - For all locations within a 10km radius of Sherwood, Port Elizabeth
(This includes Ben Kamma, Bridgemead, Charlo, Framesby, Greenacres, Westring, Linton Grange, Lorraine, Rowallan Park, Kamma Park, Sunridge)
R70 - For locations within an 11km+ radius of Sherwood, Eastern Cape
(This includes Walmer, Humewood, Lovemore Heights, Mount Pleasant, Summerstand)
NATIONWIDE DELIVERY
These delivery costs apply to all areas outside of Port Elizabeth.
1) ARAMEX - R100.00
Up to 3 business days
Store-to-door
2) PAXI - R100.00
3-5 business days (Max 5kg)
3) PAXI - R60.00
7-9 business days (Max 5kg)
Store-to-store
Please note when using Paxi, parcels must be collected at participating stores.
Lush Body does not accept any responsibility for any loss or damage of product/s during the courier process.
Returns & Exchange Policy
Shopping online can seem tricky when it comes to sizing, and we understand that. This is why we have made our size chart available. All the needed measurements to ensure your items fit you perfectly are listed.
We are happy to refund or exchange items with the following terms and conditions in mind:
- The item/s should be in the exact condition as received - washed items are not accepted.
- The item/s being returned/exchanged may not have been worn beforehand.
- Return/exchange can only be done up to 7 days after collection/delivery has taken place.
- Should your item be the wrong size, we will happily accommodate you with an exchange, but no returns will be made for items ordered in the incorrect size, hence why it is very important to take a look at our size chart.
- Sale items, as well as customized items, cannot be returned or exchanged.
Cancellation Fee
Should, for any unfortunate reason, you decide to cancel your order, the following information is very important:
- Cancellation within 48-72 hours after the order has been processed - full refund
- Cancellation 3 days after the order has been processed- 70% refund
- Cancellation 4 days after the order has been processed- 50% refund
- Cancellation after 5 or more days, including on the day of collection/delivery - no refund
Please understand that your item is being created throughout various steps in a process, therefore canceling an order 3 days after processing it will not be fully refundable because we definitively know that your item has been put into the production process.